Claims
Continuous support during the claims process.
CONTINUOUS SUPPORT
Guidance When You Need It Most
At Roxsure Insurance Brokers, we provide continuous support from the moment a loss occurs until your claim is fully resolved. Our team is on hand to assist you throughout the process and help ensure you understand what is required at each stage.
The way we handle a claim varies depending on the type of loss. Once you notify our office of the nature of the loss, our claims team will guide you through the necessary steps and help ensure your claim is addressed as quickly and efficiently as possible.
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Documents
Practical resources to help you navigate accidents and submit your claim.
Accident Guide
Practical guidance on what to do following an accident and the information you should collect.
Ex Gratia Request Form
Request consideration for a discretionary payment where a claim falls outside the standard terms of your policy.
Fast Track Geyser Claim Form
Submit the details needed to process an eligible geyser claim through Roxsure’s fast-track process.
Glass Claim Form
Provide the details required to report and process a claim for damaged or broken glass.
Injury / Illness Form
Provide the information required to report an injury or illness and support the claims process.
Loss of Money Claim Form
Submit details of a loss of money to assist with the assessment and processing of your claim.
Motor Accident Claim Form
Provide the details of a motor accident, the vehicles involved, and the circumstances surrounding the incident.
Motor Extension Claim Form
Submit the information required to request or process a claim relating to an extension of motor cover.
Motor Theft Claim Form
Provide the details required to report a stolen vehicle and support the investigation of your claim.
Personal Liability Claim Form
Provide details of a personal liability incident or claim to assist with assessment and processing.
Pleasure Craft Claim Form
Submit the details required to report loss or damage involving your pleasure craft.
Property Loss / Damage Claim Form
Provide details of loss or damage to insured property to support the assessment of your claim.
Public Liability Claim Form
Provide the details of an incident involving potential public liability and the circumstances of the claim.